You can also find insurance definitions in the Glossary section.
Q: Where do I mail my payment?
A: Please mail your payment to the following address. Be sure to include your policy or account number with your payment. Electric Insurance Company
PO Box 9147
Chelsea, MA 02150
Q: Can I have my payments automatically deducted from my checking account?
A: Yes, you may have your payments automatically deducted from your checking account. Simply fill out the Electronic Funds Transfer (EFT) form and mail it to the address listed at the bottom of the form, along with a voided check. Click here for a copy of the form ( PDF 170kb). Please note that our EFT program is not available if you have chosen our one-pay plan. Program availability also varies by state and some restrictions may apply. We do not currently offer EFT in MT, HI, or AK. A 25% down payment is required in New Jersey. Florida requires two months down payment. There is a $1 per installment processing fee for using EFT. Allow 10 days to process your enrollment in EFT.
Q: When are funds deducted from my account if I enroll in the EFT program?
A: Funds are deducted from your account on the day that your premium is due. Your premium due date is based on the renewal date of your auto policy. If you do not have an auto policy with Electric Insurance, then the date is based on your homeowners policy.
Q: What monthly installment options are available for payment of my policy?
A: You may pay for your policy(s) in 1,3, 5, 8, or 12 consecutive monthly installments. Note: Texas also allows 9 monthly payments and Rhode Island allows 10 monthly payments. Some restrictions may apply. Quarterly and bi-annual payment options are also available.
Q: What forms of payment are available?
A: Electric Insurance accepts Visa, Master Card, American Express, Discover, and Electronic checks if paying online. Personal checks may be mailed directly to Electric Insurance.
Q: What if an alternate payer, such as my mortgage company, pays my premium?
A: Your account bill reflects all payments made on your policies, including when an alternate payer such as your mortgage company, was billed and when Electric Insurance received a payment.
Q: What is the insufficient funds fee?
A: A fee will be charged to you if you submit a check for payment that is returned to us for insufficient funds. Fees vary by state and range in amount from $15 - $25.
Q: How long have you been in business?
A: Electric Insurance has been offering quality insurance products since 1966 and currently has more than 125,000 policyholders. The Company has served as a corporate benefit provider for General Electric Company and its employees for more than 40 years.
Q: How does Electric Insurance keep so many of its customers year after year?
A: A simple but critical philosophy makes Electric Insurance different. Our employees have a solid commitment to delivering only the highest level of service. Our can-do team of professionally trained service representatives provide answers and results - quickly and accurately.
Note: Discounts vary and may not be available in all states.
Q: What happens when a policyholder is considered to be not-at-fault for an accident?
A: When a policyholder is considered to be not-at-fault for an accident, Electric Insurance will make every attempt to reimburse the insured’s deductible as soon as possible. In most cases, the subrogation process occurs at the same time as the repair. The Subrogation Department will attempt to recover the insured’s deductible, vehicle repair costs, and covered rental expenses. In some states, medical expenses are included. If a negotiated settlement is reached with the other insurance company for less than 100% (based on negligence), we will refund the deductible based on the percentage figure. Subrogation can be a lengthy process and may take an average of 60-120 days. Our representatives can explain this process to you in more detail if needed.
Q: What happens if the repair shop finds additional damage to the vehicle after the original appraisal or estimate has been written?
A: Sometimes the repair shop will find additional damage to the vehicle after the original appraisal or estimate has been written. If so, the repair shop will notify the appraisal company or send in a supplement estimate, whichever applies. As long as the additional damage is accident-related, it will be covered up to the approved amount.
Q: Why is the lien holder or mortgage company's name listed beside the insured’s name on the check?
A: When a repair check is issued for damage to an insured’s vehicle or home, the insured’s name will be listed on the check along with the lien holder or mortgage company. This is done because the holder of the title has an insurable interest in the vehicle or home. You may speak to your claims adjuster if other arrangements are necessary.
Q: Once an accident has been reported, how long will everything take?
A: Once the accident has been reported to Electric Insurance, an adjuster will contact you within 24 hours (1 business day for Texas residents) to discuss your claim. If your vehicle is not drivable or there are reported injuries, an independent appraisal company will contact you within 24-48 hours to make an appointment for an appraisal. If your vehicle has been towed to a repair shop, the appraiser will contact the shop directly. For most claims, a repair check will be issued within 2 days of receipt of the completed appraisal. If your vehicle is drivable and there are no injuries on the claim, you may obtain a repair estimate* from the shop of your choice (except in Massachusetts, Pennsylvania, and Minnesota). When the estimate is received, it will be reviewed within 24 hours and a repair check will be sent out within 2 business days. These timeframes exclude Total Loss vehicles.
*There may be times when an appraiser is assigned to see the vehicle.
Q: Who receives a claim form in collision losses?
A: Claim forms are sent to all parties involved in collision losses. In some states such as New York and California, state forms are also included in the mailing. These claim forms should be completed to the best of your ability. The driver of the vehicle should be sure to write down all details pertaining to the accident. For subrogation purposes, it is very important that we have the insured’s written report on file.
Q: How can I report my claim?
A: Claims can be reported 24 hours-a-day by calling the Electric Insurance toll-free 800 number, 800.342.5342. Electric Insurance works with an independent, nationwide appraiser network, and an adjuster will contact you within 24 hours of your first report of a claim.
Q: How can I reach the approved Electric Insurance car rental, glass repair, and vehicle inspection vendors?
A: Policyholders can get contact information on recommended vendors by logging into the Self Service Center or by calling toll free, 800.342.5342.
Q: I've reported my auto claim and now I need a rental car. Does Electric Insurance have a preferred rental provider?
A: Electric Insurance utilizes Enterprise Rent-a-Car as our preferred rental provider. Enterprise offers free pick-up and delivery at all of its convenient locations. To reserve a vehicle at the Enterprise location nearest you, visit www.Enterprise.com or call 1-800-rent-a-car.
Q: How does my credit rating affect my insurance?
A: Insurance companies use credit-based information to evaluate insurance risks and determine a consumer’s pattern of credit management. Some credit factors taken into account are payment history, public records such as bankruptcies or judgments, outstanding debt, and length of credit history scores. It has been statistically proven that the higher the credit score, the better the insurance risk. Individuals with favorable credit history generally file fewer and/or less expensive claims. Using credit to supplement the underwriting process allows Electric Insurance to make precise underwriting decisions. This results in more competitive, affordable rates for you. Please note: Use of insurance scores is not applicable in all states.
Q: Can you tell me more about New Jersey Personal Injury Protection (PIP) claims processing?
A: The documents below provide information about Electric Insurance Company’s New Jersey Decision Point Review Plan as required by the New Jersey Department of Banking and Insurance. New Jersey has established a course of treatment for automobile-related injuries and includes a list of approved providers for EMG and Diagnostic Testing.
|Notice to Patient (PDF 81kb)||State-approved Decision Point Review Plan for the patient|
|Notice to Provider (PDF 80kb)||State-approved Decision Point Review Plan for the provider|
Attending Provider Treatment Form (PDF 40kb)
|Blank Attending Provider Treatment Plan for the provider|
|Mandatory Internal Appeal Forms (PDF 60kb)||Blank Pre-Service and Post-Service Appeal|
Forms for Providers
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