Mobile App

FAST, EASY, & FREE

Always On® Mobile App by
Electric Insurance Company®

Mobile apps are great. Especially when you're on the move – which most of us are. Our policyholders are welcome to download our free app. Download it here

sm_download_button.jpg  for Apple® platforms or here  sm_download_button.jpg  for Android platforms.

See? Fast, easy, and free!

So, What Can You Do?

Lots of good stuff awaits you – with more under development all the time. Here are some highlights:

Report an Auto Claim 24/7/365

Get a jump on your claim. Send information about an auto accident – or any damage to your vehicle – directly to us any time of the day or night. With the app, you can:

  • Choose the vehicle from a list of those on your policy
  • Highlight the damage using an easy touch screen
  • Upload photos of the damage
  • Exchange insurance information with involved parties
  • Submit the information to us and instantly receive confirmation of receipt and a claim reference number

Schedule Glass Repair

  • If you've got a cracked or broken windshield, you can use the app to easily schedule an appointment at a glass repair shop or arrange to have someone come to you

Check Your Coverage if You've Had a Mechanical Breakdown and Need a Tow

  • Towing & Labor coverage includes six different emergency roadside assistance services – including towing for mechanical breakdowns. An easy coverage check will show you if towing for mechanical breakdown is included on your policy. If so, you can tap the roadside assistance services number and be connected to a dispatch center staffed around the clock.

Check Your Coverage for Emergency Roadside Assistance Services

  • Towing & Labor coverage include six different emergency roadside assistance services (towing for mechanical breakdowns, lockout assistance, flat tire changes using your spare, jump starts for dead batteries, emergency fuel delivery, and winching). A quick check and you'll not only know if they're included on your policy, but you can tap the roadside assistance services number and be connected to a dispatch center that's open 24/7/365.

Find a Rental Car

  • Here's an easy way to find a rental car location: use the app to locate nearby Enterprise Rent-A-Car® facilities. Just tap the "Other Services" section on the home page to find the locator.

Get Charged

  • If you have an electric vehicle, you know how important it is to have a place to plug in. Use the "Other Services" portion of the app to locate electric vehicle charging stations.

Contact Us

  • Sometimes you'll want to call or send an email. The app makes it easy.

So, How Do I Get Started?

  • If you’ve already registered for the MyAccount Policy Management Center, you’re ready to go. You’ll use the same username and password for the mobile app.
  • If you have not yet registered for the MyAccount Policy Management Center, you can get started by registering here.
 

Using the App – FAQs

How do I report an auto claim?

  • Select "Report an Auto Claim" from the home screen.
  • Log in to the application if you haven't already.
  • Tap the "Vehicle" section on the "Report an Auto Claim" screen and enter the information. You will automatically advance through each step of the process.
  • The information you enter here helps us process your claim faster. If you don't have all the information handy, don't worry – we'll obtain it when we contact you.
  • Once you have tapped "Submit" at the end of the process, a claims summary screen will appear.
  • You will next receive email confirmation of your submission, with additional information.
  • An adjuster assigned to you will be in touch during our regular business hours of 8:00 a.m. to 6:00 p.m. (ET), Monday - Friday.

How do I report a non-auto claim?

Call us anytime – claim reporting is available 24/7/365. Just call us at 800.227.2757 and select Option 1. Our award-winning Claims team is available to assist you with an existing claim from 8:00 a.m. to 6:00 p.m. (ET), Monday - Friday.

How do I check to see if I have rental car coverage?

  • Log in to the application.
  • The "My Account Info" screen will appear.
  • Tap "Get My Policy Info."
  • The "My Insurance Info" screen will indicate if you have Rental Car Coverage. Please make sure you're reviewing the information for the correct vehicle. You may not have this coverage on every vehicle on your policy.

How do I check to see if I am covered for emergency roadside assistance services?

  • Log in to the application.
  • The "My Account Info" screen will appear.
  • Tap "Get My Policy Info."
  • The "My Insurance Info" screen will indicate if you have Towing & Labor Coverage with Emergency Roadside Assistance Services. Please make sure you're reviewing the information for the correct vehicle. You may not have this coverage on every vehicle on your policy.

What security procedures do you follow?

The information you enter will be sent to Electric Insurance Company using secure end-to-end encryption.

Questions?

Send us an email.

Give us a call. Customer Service associates are available at 800.227.2757 from 8:00 a.m. to 7:00 p.m. (ET), Monday - Friday.

iPhone, iPad, iTunes, and App Store are trademarks of Apple, Inc. GE is a trademark of The General Electric Company.

 

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