Culture & Values

We hear all the time that we're different from other insurers. In a good way.

We like being different. And we want everyone to know it. Our commitment to our core values isn't for show. It's embedded in everything we do. Want to know what being "Always On" means to us? Read on.


Always On™ is Customer Focus

Always On™ is Customer Focus.

We're only here to help you. So we try to anticipate and help solve your problems. And give you what you need when you need it most. It's why you'll find us going door-to-door after a hurricane. Issuing claim payments before other companies even get adjusters to the area. And continually tailoring our solutions to better meet your needs. Completely satisfied customers are at the core of our success. So we're committed to your complete satisfaction.

Always On™ is Care

We care more and our caring is genuine. It goes beyond encouraging associates to perform community service during work hours. Farther than reaching out to you in anticipation of your needs. But you know what we've found? It isn't something we can teach. So it's something we hire for.

Always On™ is Commitment

We put your needs first. Sure, that's earned us high marks from industry rating agencies and recognition from the American Business AwardsSM as Customer Service Department of the Year. But more importantly, according to our recent survey data, 99% of customers with a claim would renew. That kind of commitment from them proves our commitment to you.

Always On™ is Responsibility

Responsibility means we live up to our promises. To pay claims promptly and fairly. To remain financially sound so we'll be here for the people who rely on us. To mandate ethical business practices. And to keep doing it every day.

Always On™ is Integrity

Each of us is held personally responsible for unyielding integrity and the highest standards of ethical business conduct. This means being honest, fair and trustworthy, avoiding conflicts of interest, protecting privacy and always having the confidence to escalate an integrity concern. It matters to us — and we know it matters to you.

Always On™ is Living our Core Values.

Living our core values is what distinguishes us from other insurers. So we approach every day as a new opportunity to be Always On™.


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